Communication as a process starts with thoughts or feelings from the sender, then it moves to encoding the message. Then it moves through the media which can be verbal or nonverbal, then the receiver tries to decode the message and then they give their thoughts and their feelings. Emotion comes out through tone, words are 14%, tone is 35%, and nonverbal is 51%. This is how someone can try to get there thoughts or their feelings known. Listening is very important in communication. In order to be a good communicator, you have to be a good listener.